Sassy Lashy & Beauty

Effective Date: October 3rd, 2024

1. Appointment Policies

1.1 Booking Procedures:

- Appointments can be made online, via phone, or in-person.  

- Clients must provide; full name, phone number, email and DOB when booking.

1.2 Cancellation Policy:  

- Clients must cancel or reschedule appointments at least 48 hours in advance.  

- Cancellations made within this timeframe will incur a 30% of service fee & NO REFUND of deposit.

1.3 No-Show Policy:  

- A "no-show" is defined as failing to attend a scheduled appointment without prior notice.  

- Clients who no-show will be charged 50% of service & NO REFUND of deposit.

1.4 Rescheduling Policy:

- Clients can reschedule appointments with at least 48 hours of notice.  

- Rescheduling within this timeframe may incur a loss of deposit and require a NEW deposit.

1.5 Late Arrivals:

- Clients arriving more than 15 minutes late may have their appointments shortened or rescheduled.  

- If late, please email info@sassylashybeauty.com

2. Payment Policies

2.1 Accepted Payment Methods:

- We accept the following payment methods: cash, credit/debit cards, E-transfers

2.2 Deposit Requirements:  

- A deposit of $20.00 is required to secure appointments for all services, and a $100 deposit for packages above $300.

- Deposits are NON REFUNDABLE

- Deposits must be made within 24 hours of booking or it may result in automatic cancellation of service.

2.3 Refund Policy:  

- All services are final; however, if there is an issue with your service, please contact us within 3 days (72 hours) for resolution.

3. Client Conduct Policies

3.1 Professionalism:

- We expect all clients to treat our staff and other clients with respect and courtesy.

3.2 Health and Safety: 

- Clients must inform us of any allergies or medical conditions prior to their appointment.  

- We reserve the right to refuse service if we feel a client's health or safety may be at risk.

4. Privacy Policy

4.1 Data Collection: 

- We collect personal information to provide services and communicate effectively.  

- We do not share client information with third parties without consent.

5. Grievance Procedures

5.1 Raising Concerns:

- If you have any concerns or complaints, please contact us at info@sassylashybeauty.com 

- We will address all concerns promptly and professionally.

6. Changes to Policies

6.1 Policy Updates:

- We reserve the right to update our policies at any time. Clients will be notified of any significant changes via email and/or website.

Thank you for choosing SassyLashy&Beauty! We look forward to serving you!